Privacy Policy

This Privacy Policy explains what information Jungle Life Costa Rica collects when you visit junglelifecr.com or book a tour with us, and how we use it.

Information we collect

When you make a booking, we collect the information you provide directly: your name, email address, phone number, and payment details. Payment card information is processed securely by our payment provider (Onvo) and is never stored on our servers.

We also collect basic technical information automatically, such as your IP address and browser type, through cookies and analytics tools described below.

How we use your information

To create and manage your booking, send confirmation and reminder emails, and process payments and refunds.
To contact you about your reservation, including via email or WhatsApp.
To improve our website and tours based on aggregate, anonymized usage patterns.

Cookies and analytics

Our website uses cookies to keep your cart and booking session working correctly. We also use Google Tag Manager, Google Analytics, and Meta (Facebook) Pixel to understand how visitors use our site and to measure the performance of our marketing. These tools may set their own cookies in your browser.

Third parties we share data with

Onvo — our payment processor, to charge and refund bookings.
Resend — our email provider, to deliver booking confirmations and other transactional emails.
Google and Meta — for website analytics and advertising measurement, as described above.

We do not sell your personal information to third parties.

How long we retain your data

We keep booking records for as long as needed to fulfill legal, accounting, and tax obligations in Costa Rica, and to resolve any disputes related to a reservation.

Your rights

You may request a copy of the personal information we hold about you, or request that we delete it, by contacting us at info@junglelifecr.com. We will honor these requests except where we are required to retain information for legal or administrative reasons.